Doors won't unlock
When the doors won't unlock, the fix depends on whether the fob has simply died (usually solvable with the hidden key) or the central-locking system itself has failed. Either way you can often still get in — and a lockout pro can help if not.
Use the hidden key and check the fob
If only the remote is dead, the hidden mechanical key almost always gets you in, and a fresh fob battery restores the remote.
- 1Slide out the fob's hidden mechanical key (there's a release catch) and use it in the driver's door lock.
- 2If there's no visible keyhole, it's often behind a small cap on the door handle.
- 3Once in, try replacing the fob's coin battery (commonly a CR2032).
- 4Check the car's 12V battery too — a flat car battery can also disable central locking.
- 5If the mechanical key won't turn or there's no way in, request a lockout.
Locks fully dead — get a lockout pro
If the locks don't respond even from the inside button, it's likely a blown fuse, a failed actuator, or a dead car battery. A lockout pro can get you in and help diagnose.
- 1Try the hidden mechanical key in the driver's door first.
- 2If the car battery seems dead (no dash lights), the locks may return after a jump start.
- 3Check the door-lock fuse in the fuse box if you can reach it.
- 4If you can't get in, request a lockout and have your ID and proof of ownership ready.
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TowGo · Roadside help, on demand