Delete or deactivate your account

Customers: delete your account

Open the app and go to Account → Settings → Delete my account. Deleting your account will:

• Cancel any tows you have scheduled.
• Remove your personal info from the app.
• Anonymize your past trips — they stay in our records, just with your name removed.
• It can't be undone. But you can sign up again with the same email whenever you like.

Drivers, fleets & shops: deactivate your account

IRS rules require us to keep your earnings history for 7 years, so these accounts are deactivated rather than deleted. In the app, go to Account → Settings → Deactivate my account. Deactivating will:

• Stop all new jobs right away.
• Hide your public profile.
• Remove your personal info where the law allows.

Your tax records — 1099s, earnings, and (for drivers) background-check consent — stay in our system for the required 7 years. You can reactivate within 30 days by emailing [email protected]. After 30 days the account stays permanently deactivated.