How TowGo works

Three sides to the marketplace. Pick the one that describes you.

Customer

You need a tow.

You are on the shoulder, in a lot, or somewhere your car doesn't want to be. Here is what happens next.

1
Open the app and drop a pin
TowGo grabs your location. Confirm it, or drag the pin to fix a bad GPS reading.
Illustration hint: Phone screen with a map pin over a stalled sedan
2
Tell us the vehicle and where it's going
Pick your vehicle type (car, SUV, truck, motorcycle) and your destination — home, a shop from our network, or any address.
Illustration hint: Form with vehicle picker and destination search
3
Get an upfront quote
See the fare before you confirm. It's calculated from base fare, distance, and vehicle class. No mystery fees added at the end.
Illustration hint: Quote summary card with line items
4
A nearby driver accepts
The nearest available verified driver takes the job. You get their name, photo, truck, and live ETA.
Illustration hint: Live map with truck icon moving toward pin
5
Track and pay in-app
Watch the truck arrive, follow the vehicle to the drop-off, and pay by card or Apple Pay. Receipt lands in your email.
Illustration hint: Post-trip receipt screen

How fast can a driver get to me?: In Metro Detroit, most tows are on-scene in 20 to 40 minutes. If demand is high or you're outside the dense coverage area, it can take longer — you'll see the real ETA before you confirm.
What if I'm in an accident?: TowGo can dispatch a truck after a collision, but call 911 first if anyone is hurt or the vehicle is in traffic. Once you're safe, request a tow to your shop or home like any other job.
Can I schedule a tow for later?: Yes. From the request screen, tap "Schedule" and pick a time. Scheduled tows are matched to a driver about 20 minutes before your window.
What happens if the driver can't complete the tow?: If a driver cancels or can't make it, TowGo automatically re-matches your job to the next nearest driver. You are not charged until a tow is actually completed.

Driver

Whether you own your rig or drive for a fleet, TowGo puts jobs in your app instead of forcing you to chase dispatchers.

1
Sign up and get verified
Upload your license, insurance, and truck info. We run a background check and confirm your documents. Approval typically takes 1–3 business days.
Illustration hint: Document upload checklist screen
2
Go online when you want to work
Flip the toggle. When you're online, TowGo can offer you jobs in your service area.
Illustration hint: Driver home screen with big Online toggle
3
Accept a job
You see the pickup, destination, vehicle type, and estimated payout before you accept. Decline freely — declines don't hurt your rating.
Illustration hint: Job offer card with pay and distance
4
Complete the tow
Follow turn-by-turn directions to the pickup, load, deliver. Take required photos at pickup and drop-off. Tap complete.
Illustration hint: Photo-capture screen with checklist
5
Get paid
Payouts run daily via Stripe. You see your earnings, tips, and adjustments in real time on your dashboard.
Illustration hint: Earnings summary chart

Do I have to own a truck?: No. You can either bring your own truck and operate as an independent, or join a fleet already on TowGo. Either way you use the same driver app.
How much do drivers earn?: It varies by market, hours, and job type. TowGo takes a service fee off the top; the remainder is split with your fleet on whatever terms your fleet owner sets. Independents keep the full driver share.
What insurance do I need?: Commercial auto with on-hook and garagekeeper coverage that meets your state's requirements. TowGo verifies your policy during onboarding and monitors it for expiration.
Can I decline jobs?: Yes. Acceptance rate is not held against you the way it is on some rideshare platforms. We'd rather you decline a job than take one you can't do well.

Fleet owner

You already have trucks and drivers. TowGo gives you a steady stream of jobs, the software to run them, and a dashboard for the numbers.

1
Apply as a fleet
Tell us about your company, service area, and trucks. We verify your business license, DOT number (if applicable), and insurance.
Illustration hint: Fleet onboarding wizard
2
Add your drivers and trucks
Invite your drivers by phone or email. Add each truck (make, plate, capacity). Drivers finish verification in the driver app.
Illustration hint: Fleet roster with truck cards
3
Set your driver split
You decide how the fleet-side share is split with each driver. TowGo enforces the split automatically on every payout.
Illustration hint: Split settings screen with sliders
4
Jobs start flowing
Your drivers see TowGo jobs alongside any dispatch you send them yourself. You monitor active jobs on the fleet dashboard.
Illustration hint: Fleet live-ops dashboard
5
See the numbers
Weekly and monthly reports show job counts, revenue, driver leaderboards, and payout history. Export to CSV any time.
Illustration hint: Analytics screen with charts

Do I have to use only TowGo jobs?: No. You can keep your existing customers and dispatch on top of TowGo jobs. Your drivers use the TowGo app for TowGo jobs; your own jobs stay in whatever system you use today.
What does TowGo take?: TowGo charges a platform service fee on each completed job. The rest is paid out to the fleet, then split with the driver on the terms you set. See the pricing page for the current fee.
Can I set my own service area?: Yes. You choose which zones your fleet accepts jobs in. Change it any time from the fleet dashboard.
How long does onboarding take?: Most fleets are approved within a week if their paperwork is in order. Adding drivers after that is same-day.

The help center goes deeper on every part of the platform, or contact us directly.