TowGo
Menu

SMS Opt-In

Last updated: 2026-08-28

This page documents how TowGo collects consent for its TowGo Account & Service Alerts text-messaging program — the call-to-action a user sees, where it appears, and the exact language shown. It is published for transparency and for carrier / A2P 10DLC campaign verification. The full program terms live in our Messaging Terms.

Where users opt in

Users opt in when they create a TowGo account and choose to provide a phone number:

  • Web app: https://towgo-customer.pages.dev/app/register — public, no login required to view.
  • TowGo Android app: the in-app registration screen shows the same form.
  • Account Settings: the same disclosure appears when a user later adds or changes the phone number on an existing account.

The phone number field is explicitly labeled "Phone (optional)" — providing a number is voluntary, and an account can be created without one.

The opt-in as shown at signup

Directly beneath the phone field, the signup form displays a consent checkbox that is unchecked by default. Leaving it unchecked does not affect account creation.

TowGo signup form showing the phone number field with the optional SMS consent checkbox beneath it

The exact consent language displayed:

Text me account & service updates (optional). I agree to receive account and service text messages from TowGo (confirmations, driver updates, security codes, safety alerts) at the number above. Consent is optional and not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help. See our Messaging Terms and Privacy Policy.

Program summary

  • Program: TowGo Account & Service Alerts — transactional account and service messages only (verification codes, job confirmations, driver updates, safety and account alerts). No marketing SMS without a separate express opt-in.
  • Consent is optional and not a condition of purchasing any good or service.
  • Message frequency varies with account activity.
  • Message and data rates may apply.
  • Opt out: reply STOP to any message, or toggle off text messages in the app under Account → Email & promotions.
  • Help: reply HELP to any message, or email [email protected].

Sample messages

  1. Your TowGo verification code is 847291. It expires in 10 minutes. Do not share this code.
  2. Your TowGo driver Mike is 5 minutes away. Track live in the app.

Related documents